Scottish Parliament TVTBh Pàrlamaid na h-Alba

skip to content

Members' Business: Unfair Parcel Delivery Charges

Members' Business: Unfair Parcel Delivery Charges

December 06, 2017 17:00

 

That the Parliament understands that, compared with other parts of the UK, people in Moray, the north of Scotland and other rural areas are often charged excessive rates for parcel deliveries; understands that recent examples of this practice include Halfords charging £50 to send towels, which cost only £5.99, to Speyside, and LloydsPharmacy charging £50 to send a mobility scooter to a terminally-ill woman in Keith, despite advertising free UK delivery online; recognises what it sees as the frustration of consumers living in postcodes such as IV and AB, who have to pay these charges, which it considers unfair; welcomes both Halfords and LloydsPharmacy reported decision to review their charging policies in response to public concern; acknowledges the importance of challenging companies over such policies, and notes the view that there is a need for the relevant authorities to address this issue, which it believes affects many thousands of households and businesses.